Terms and Conditions

Welcome to Pure Leaf Elixir! By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

  • These Terms & Conditions govern the use of our website (https://pureleafelixir.com) and the purchase of our products.

  • By using our website, you confirm that you are at least 18 years old or using it under parental supervision.

  • We reserve the right to modify these terms at any time without prior notice.

2. Product Information & Availability

  • We strive to provide accurate product descriptions, but slight variations in flavor, color, and texture may occur.

  • Availability of products is subject to change without notice. If an ordered item is out of stock, we will notify you and provide a suitable alternative or refund.

3. Pricing & Payment

  • All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to modify prices at any time. However, once an order is placed, the price remains unchanged.

  • We accept payments via credit/debit cards, UPI, net banking, and digital wallets.

4. Shipping & Delivery

  • We process orders within 24-48 hours and ship them via our trusted courier partners.

  • Delivery time varies based on location (Domestic: 7-10 days).

  • We are not responsible for delays caused by courier services, customs clearance, or incorrect address details provided by the customer.

5. Returns & Refunds

  • Due to the perishable nature of our products, we do not accept returns.

  • Refunds are only applicable for damaged, incorrect, or missing products (Refer to our Refund & Cancellation Policy for details).

  • Any refund requests must be submitted within 48 hours of delivery with valid proof (photos of the product and packaging).

6. User Account & Privacy

  • When creating an account, you are responsible for maintaining the confidentiality of your login details.

  • We do not share your personal information with third parties without your consent. (Refer to our Privacy Policy for more details).

7. Intellectual Property

  • All content on this website, including images, text, logos, and product descriptions, is the intellectual property of Pure Leaf Elixir and may not be copied, distributed, or used without permission.

8. Limitation of Liability

  • We strive to provide high-quality products, but we do not guarantee that our teas will suit every individual’s taste or health needs.

  • We are not liable for any direct or indirect damages arising from the use of our products or website.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India. Any disputes shall be resolved in the appropriate courts of West Bengal.

10. Contact Us

For any questions regarding these Terms & Conditions, feel free to reach out to us at contact@pureleafelixir.com.

Effective Date: 28.06.2024