Refund and Returns Policy
At Pure Leaf Elixir, we strive to provide the highest quality teas and customer satisfaction. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
- Orders can be canceled within 12 hours of placing the order.
- Once the order is processed or shipped, cancellation is not possible.
- To request a cancellation, please contact our support team at contact@pureleafelixir.com.
2. Refund Policy
Due to the perishable nature of our teas, we do not accept returns or offer refunds once the product is delivered. However, we offer refunds in the following cases:
✅ Wrong or Damaged Product Received
- If you receive an incorrect or damaged product, please email us at contact@pureleafelixir.com within 48 hours of delivery with clear photos of the package and product.
- Upon verification, we will process a replacement or refund.
✅ Missing Items
- If any item is missing from your order, please inform us within 48 hours of delivery. We will arrange for a replacement or refund.
3. Non-Refundable Cases
❌ Change of mind after delivery.
❌ Opened or used tea products.
❌ Delays caused by courier partners or incorrect address provided by the customer.
4. How to Request a Refund?
- Email us at contact@pureleafelixir.com with your order number and issue details.
- Our team will review your request and respond within 2-3 business days.
- If approved, refunds will be processed to your original payment method within 5-7 business days.
For any queries, feel free to contact us at +91 97341 88464. We’re happy to help!
